Project Communications Management

Learn why all the project management standards and methodologies consider the communication as the most important project manager’s skill.

To qualify the students to manage communications embracing the project information environment and its influences on the successful and failure variables.

The course will also enable students to identify the types of communication, as well as their precautions and action strategies.

Training content

At the end of the course the student will be able to:

  • Understand the communication process in a project
  • Distinguish "data" from "information"
  • Identify the different communication needs throughout the project
  • Understand the different communication media
  • Characterize and identify conflicts and precautions
  • Develop an effective communication plan
  • Scale and structure the project team focused on collaboration
  • Plan, conduct and evaluate the project performance meetings
  • Understand the impact of the technology information in the project communication process

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Fact sheet

Estimated duration [?]

16 hours

Number of participants

Minimum 20 students per class

Target audience

Project managers, project team members, PMO members and others stakeholders interested in the project management process.


Desirable project management knowledge.

Languages [?]

Portuguese, English and Spanish


Provided by the contractor. Worldwide attendance.

Number of PDU Provided [?]

16 Professional Development Units (PDUs) are the measuring units issued by the Project Management Institute for the credential holders.

  • 1. The context of Communications Management
    • Defining communications management
    • Rationale and the objectives of communications
    • The importance of information
    • The benefits and flaws of communications
    • The communications process and how it supports the project
  • 2. The project phases
    • The 5 project phases
    • The overlapping of phases in the PMBOK
    • The interference of the phases in the project communications management
    • The 42 processes that constitute the PMBOK Guide – 4th Edition
  • 3. The Project Communications Management processes
    • Communications planning
    • Information distribution
    • Performance reporting
    • Manage stakeholders
  • 4. Communications Plan
    • Information receivers and context
    • Communications process
    • Communications Plan components
  • 5. Teams
    • Concept and characteristics
    • The formation of a team
    • The main misconceptions about the size of a team
    • The phases of development and formation of a team (Tuckman)
    • Team priorization exercise
  • 6. Meetings
    • Meetings as an effective communications tool
    • Meeting and their negative aspects
    • Obstacles found by the facilitator
    • Problematic people
    • Preparing for a meeting
  • 7. Data management; Document and Systems Integration
    • DMS – Document Management System
    • DI - Document Imaging
    • DM - Document Management
    • COLD/ERM
    • Forms Processing (OCR/ICR)
    • RM - Records Management
    • CM - Content Management

Supported standards and methodologies

Project Management Institute (PMI)
  • PMBOK® Guide
  • PMI Project Manager Development Competency Framework
Scrum Alliance
  • Scrum Methodology
International Project Management Association (IPMA)
  • ICB® IPMA Competence Baseline