Project Management in Services

In this podcast, Ricardo talks about projects in services. He explains that many people associate projects
to major constructions and tangible products, but a training program or an improvement in the organization are also projects. He remembers that the project is to be temporary and unique and the service sector benefits greatly by using the best practices in Project Management.

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Episode transcript

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Hello everybody welcome to the, for five minutes BM Podcast Today. I like to discuss when brief conversation that I had with a close friend on the other day, talking about what it is a project. Most of the people think that Project, it's something related with a physical product, like a building, like a tower, like an airport, like a port, like a bridge. And that, for sure, this is our typical Project. We usually call this cap X the capital expenditures in a project, but let's suppose I'm a service company.

I don't build bridges roads, how we can benefit from the Project Management approach to explain this. I like to return back to the concept of what it's a project. A project is a unique and temporary effort to produce something unique mints. It's not a routine work. It's something different that requires from you something different, a knowledge of way of doing things.

And second temporary means start developed and finish. It doesn't means that must be short or long term, but it's very important to understand that every single project in the first day, you know, is exactly when are you planning to finish that? This is the typical difference in the surface company, I can have the same environment and it can benefit of all standards, methodology, and process of project management to improve my company business.

So let's suppose I'm a restaurant I'm blending to revisit Domini and maybe propose something different for my guests, for my clients. This is a Project, this is a project. I we'll do this in 15 days, I'm planning to expand $1,000 on research on that I'm planning to spend more $1,000 in marketing and collateral materials. It's not only building the restaurant.

Let's suppose that I'm on human resource company. I can do all my training program as a project. The target for this six months is to train people on this, on that I'm a security company. I can implement a project to leverage the service that I provide to my customers. Technology bays at Services implement new technology to track my car's or to track the company cars, all of this, our projects, So each not related only with the big, huge projects where you can take pictures.

No, I'm not talking only about physical results. I'm talking about something that unique and temporary software development. Sometimes it's very hard to see the physical problem, but you were doing every single service that you do in a custom basis. Client, you can consider it the Project. Imagine the bank. I can relate to my private banking client as a project.

It's a single one. If a Fort with the different needs from all other of my customers that I need to prepare a project based approach to deliver results to them, look not physical, but it's a Project. I can use all the PMBOK guide. I can train people. I can have BMPs. The PMP is and all the PMI related credentials and our IP, and those are not only to build bridges.

They are great also to help people to manage their service products. I'm a hotel hotel. I don't need to think in Project Management only when I'm building a new hotel or no. If I'm doing the market campaign to have more clients in my Christmas and holiday, this is a project. This is a product. So all service companies can benefit of the Project approach.

I hope you enjoy this podcast. And this podcast could clarify to you this basic concept. See you next week with another five minutes PM. Podcast bye. Bye.

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