Episode transcript The transcript is generated automatically by Podscribe.
Ricardo (4s): Hello, everyone. Welcome to the five minutes podcast today. I like to discuss with you about the seven R's for change management. Of course, initially, when you hear seven, R mostly for those on the IT sector, you will connect this to the ITIL Process So the change management process in the ITIL. And please, I don't want to strict what I'm saying to technology so what I want is to go through these seven R's to help you on the current times two Plan and Deliver Change. So what are the seven Rs about they are seven things that you need to keep in mind and quickly check before you move with a Change.
Ricardo (50s): So the first is to raised and what do I mean by that is who raised This Change. So it came from who? The client, the financial sector, the IT department, government authority, who raised that question. The second thing is the reason for the Change. So why do we need to change? So maybe I'm changing because there is a financial benefit. Maybe I'm changing because it's an IT security procedure, or maybe I'm changing because the government Change laws, and I need to comply with it. The third one.
Ricardo (1m 31s): He is the return. So if I change what will be the benefit for me? What will be the benefit? What will be the gain for me? The fourth one is the risks. Which are the perceived risks of doing that change. So let me stop here with this fourth and try to give you a very simple example. Let's suppose that we are in the beginning of the COVID challenge. So the government decided to put it, everybody, at home. So let's suppose that there is a law telling people that they need to work from home. You cannot put people to work in factories or in offices.
Ricardo (2m 11s): So the first thing he is, who raised this change so It's a government, it's a law. It's a requirement lets suppose that. The reason why, because there is a very high risk of transmission of a disease that people don't know how to handle. So this is why you are doing that. So what is the Return for me to do that first I'm compliant with the law. Second, I'm protecting my employees third I am not shutting down and everything. So I'm reducing its ability to deliver work, but at least I am delivering some work fourth, the risks. Dan, I can point many risks.
Ricardo (2m 51s): Risk number one is how I will keep control of the information in the flow of work in a remote environment. Second, do the employees have internet capabilities, computer capabilities, office capabilities, to work from home. So maybe I don't have internet in my home. I don't have a laptop or don't have a portable computer, I don't have a desk to work. Fourth one. What is the IT security of that? So for example, you know, data, you know, being hacked or something like that fifth day, how I will handle the risks of people mixing up their personal lives with the working life.
Ricardo (3m 33s): So that's a very complex because remember, one of the biggest challenges of working from home is to handle kids, family, partners with the work. So how do you manage that? Did you see why I love these seven Rs? Because it's so fast, it took me 30 seconds, to point this out and I'm pointing, you know just back talking to you. So if I have a piece of paper, I can quickly raise the risks. Then the fifth one is Responsible OK. If we take this who we'll be responsible is the IT sector, the HR area, or they will both be Responsible, who will be responsible for doing that. Then the six one is, do I need resources for that?
Ricardo (4m 14s): Resources can be in this case, do I need to provide computers, laptops for everybody? Do I need to put intranet on their homes? Do I need to supply, you know, a desk, a table, a chair. So I don't know. So each company depending on its maturity or the ability of people working from home will need different resources to do that. Okay? Maybe you need to have a web conferencing, video conferencing, you need to put it in place, different resources to do that. And maybe for some will be much bigger. For orders will be a much smaller and the last but not least Relationships and this is a little bit more tricky and less direct than the others.
Ricardo (4m 56s): Because imagine you are a midsize or a large company, you are handling hundreds of changes all the time. This, what I just said about coronavirus is one piece of change, but there are so many other pieces and you need to understand what is the relationship between these change an order changes this, this change support other changes or does this change block other changes. So let's suppose that you have already a project to improve cybersecurity. So there is a very strong relationship between working from home and cybersecurity because at home you are on an open internet.
Ricardo (5m 37s): So you need to have, I would say you have a much higher risk of being Hackett. then, you know, if you are in a closed, absolutely locked sealed environment or sealed internet, not taking computers from home or not taking, I will say cellphones to the work. So these is exactly what Relationships is about and what is great about this process for me because this is so simple. You can do this. Using post-it notes with your team, using a collaboration too. You can do this on a piece of paper or a mindmap. You can do this on a slides app very quick. Did you see, it took me a couple of minutes to go through these seven R's and these is like a reality check.
Ricardo (6m 23s): If you are struggling to answer one of them, look, it's a yellow, a red, maybe an orange sign means look, you are moving towards a change and you have no clue if it will impact other people or no idea about the risks of it. No idea. If it will be good or not for you. So think about that. You know, because sometimes we are paranoid trying to block all changes and in an adaptive world, this will never happen anymore because you need to embrace change. And on the other side, you start moving with change and creating a lot of collateral damage. So using the simple tool or for example, the tool like apcart that I spoke a couple of months ago in my Podcast, it will help you in a simple and straightforward way to deliver a clear path and a plan to change in a proper way.
Ricardo (7m 15s): So I hope you enjoy this podcast. and see you next week with another five minutes. Podcast.