Using the 7R’s to Plan and Deliver Change

In this episode, Ricardo shows how to use the 7R process to plan and drive change. The 7R’s process was primarily focused on IT initiatives, mainly using ITIL Change Management Process. However, every single change initiative can benefit from it, regardless of area or sector. The 7R’s are (Raiser, Reason, Return, Risk, Responsible, Resources, and Relationships).